tk10i's Privacy Policy —
Your Information Is Fully Protected

1. Introduction & Scope of Policy

As a Bangladeshi online casino and betting platform, tk10i places users' privacy at the highest priority. This privacy policy explains what information we collect about you when you visit our website, create an account, or use our services — and how we use and protect that information.

This policy applies to all our services and platforms. By using any tk10i service, you are considered to have agreed to the terms of this privacy policy. We therefore ask that you read this policy carefully before you start using our services.

User protection, transparency, and trustworthiness are at the core of how we have shaped this policy. We believe every user has the right to full control over their own information.

2. Information We Collect

tk10i collects various types of information, broadly divided into two categories — information you provide directly, and information collected automatically.

2.1 Personally Identifiable Information

During account registration or the verification process, we may collect the following information:

• Full name (first name and surname)
• Date of birth (for age verification purposes)
• National ID card or passport number (for identity verification)
• Email address
• Mobile number
• Home address

2.2 Financial Information

For processing transactions, we collect:

• bKash, Nagad, Rocket, Upay account numbers or transaction-related information
• Bank account details (for bank transfers)
• Deposit and withdrawal history

We never store your complete bank card or full account details. All financial information is protected using industry-standard encryption.

2.3 Gaming Activity Information

• Game play history and betting records
• Win and loss records
• Bonus and promotion usage information
• Session time and activity logs

3. How We Collect Information

3.1 Information You Provide Directly

When you create an account on our platform, update your profile, contact customer support, or fill in any form, you voluntarily provide us with information. This information is collected directly from you and is used only for specified purposes.

3.2 Automatically Collected Information

When you visit our website, certain information is collected automatically, such as:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Pages visited and time spent
• Referral source (which page you came from)

3.3 Information for Verification

To confirm identity and prevent fraud — particularly when approving withdrawals — we may request a copy of your ID card or passport. These documents are stored securely and handled strictly in accordance with applicable regulations.

4. How We Use Your Information

tk10i uses your information for the following lawful purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To operate gaming, betting, and payment services smoothly.
• Security: To prevent fraud, money laundering, and other unlawful activities.
• Customer support: To resolve your enquiries and complaints.
• Communications: To send important updates, security alerts, and transaction confirmation messages.
• Service improvement: To improve user experience and the overall quality of the platform.
• Responsible gaming: To monitor your gaming activity and provide assistance where needed.
• Legal obligations: To meet applicable regulations and legal requirements.

We do not sell or lease your information to third parties for marketing or advertising purposes without your consent.

5. Data Storage & Security

5.1 Technical Security Measures

tk10i uses industry-standard technology to protect your information. Our platform applies SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between your browser and our servers secure. Sensitive data such as passwords is stored using a one-way hashing method.

5.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet applicable legal requirements. Even after an account is closed, certain information may need to be kept for a specified period for security, fraud prevention, and legal accountability purposes.

5.3 Response to a Data Breach

If a breach of data security occurs for any reason, we will promptly notify the affected users and take all necessary steps to address the situation. Data security is an ongoing commitment for us.

6. Sharing Information with Third Parties

tk10i does not sell your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We work with trusted third parties for technical services such as payment processing, identity verification, and gaming software operation. These partners may only use your information within the scope of the specific service, and they are legally bound to comply with our privacy standards.

6.2 Legal Requirements

In response to a valid legal directive, court order, or request from a government authority, we may be required to provide the necessary information. In such cases, we will make every effort to notify you to the extent possible.

6.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be included. In such circumstances, we will obtain equivalent privacy protection guarantees from the new entity.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help our platform deliver a better and more personalised experience.

7.1 Types of Cookies

• Essential cookies: Necessary for the site to function properly; these cannot be disabled.
• Functional cookies: Remember your preferences and login state.
• Analytical cookies: Help us understand and improve how our site is used.

Most browsers include options to control cookies. However, disabling cookies may mean some features of our platform do not work correctly.

8. Your Rights

As a tk10i user, you have the following rights regarding your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: In some cases, you may request that processing of your information be temporarily suspended.
• Right to data portability: You may request your information in a structured format.
• Right to object: You may object to the processing of your information for specific purposes.
• Right to withdraw consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, contact us at [email protected]. We will review your request and respond within a reasonable time.

9. Privacy of Minors

tk10i's services are for users aged 21 and above only. We never knowingly collect information from minors. Age verification is an integral part of our registration process.

If we believe that information from a minor has been collected by mistake, we will promptly delete that information and close the associated account. If you have any information about this, please let us know at [email protected].

10. Policy Changes

tk10i reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date it is published.

We recommend that you revisit this page from time to time to stay informed about the latest policy. Continuing to use our services after any changes are made will be considered as your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7, directly on our platform
• Language: Support is available in Bengali and English

We aim to respond to all enquiries promptly and professionally. tk10i is always committed to ensuring your privacy and security.